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Document incidents

You can create an incident for certain objects to analyze and describe a trigger that can harm the organization or lead to a loss. You can Hand over object hand over or Delegate object delegate objects to another role.

Prerequisite

You have the Incident owner or Loss owner role. As loss owner, you can create incidents to assign them to losses.

Procedure. Procedure

  1. Open a new Incident form.

    1. Click Explorer Explorer.

    2. Click Incident Management > Incidents. The list is displayed.

    3. Click New Create.

    4. Depending on your assignments to owner roles and environments in ARIS Risk and Compliance, you are asked to select the owner role and environment.

    5. The Incident form is displayed.

  2. Edit the mandatory fields (Mandatory field, Recommended field).

  3. Edit the optional fields, save your entries and select the status.

    1. Enter a description for the incident.

    2. Enable Financial details to display the attributes for categorizing financial incidents.

      1. Select the Business line level 2. Level 1 is set automatically as a result.

      2. Select the Incident type level 2. Level 1 is set automatically as a result.

      3. Select the Incident cause classification level 2. Level 1 is set automatically as a result.

      4. Specify the expected loss.

      5. Select a currency. If a currency is specified at the system or environment, it is displayed here automatically, but can be changed.

    3. To describe the incident in greater detail, add reference documents.

    4. Insert a remark.

    5. Use Assignments to assign the hierarchy elements that can be affected by the incident.

    6. Click Save Save. Your entries are saved. The status is automatically set to In progress. If you want to continue later, keep this status. If you want to finish editing the incident, select the status Closed.

    7. If you changed the status, save your entries again (Save).

The incident is created. The incident is displayed to the assigned incident reviewer roles responsible in My tasks. The users responsible are notified automatically by e-mail. If you created the incident as a loss owner: The incident is displayed only in the Assignment between loss and incident list and can be assigned to a loss. If you did not change the reviewer role responsible when creating the incident, you are responsible for reviewing the incident yourself as incident reviewer. The loss owner role to which you are assigned is automatically assigned to the incident as the reviewer. This setting can be changed in ARIS (Application launcher Application launcher > Linked Icon_react_connect_N_small Administration > Risk and Compliance > WORKFLOW MANAGEMENT > Incident Management > Allow loss owners to review their own incidents).

Next step: Review incidents