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Review incidents

As soon as the incident owner saves incidents with the status Closed, the reviewers responsible can view the incidents in My tasks.

Prerequisite

You have the Incident reviewer role.

Procedure. Procedure

  1. Open the list of incidents.

    1. Click Home Home > My tasks. Your tasks are displayed. Initially, tasks with the Open status are displayed.

    2. Filter the list with the Incident object type.

  2. Review the incident.

    1. Click the name of the incident you want to review. The Incident form is displayed.

    2. Various information (business line, incident type, incident cause classification, expected loss, and so on) and link types to hierarchy elements that are affected by the incident (application system types, regulations and standards, organizational units, processes) can be used as a basis for assessing the incident.

    3. Enter a remark for the incident, if required.

  3. Save your entries and select the status.

    1. Click Save Save.

    2. If you want to complete the incident, check and agree with the edits, select the status Accepted. If you do not agree, select the status Rejected.

    3. If you changed the status, save your entries again (Save).

Your entries are saved. If you select Accepted, the incident closes. If you selected the status Rejected, the incident is displayed to the owner again in My tasks. The users responsible are notified automatically by e-mail.

If neither the incident owner nor the incident reviewer can provide a solution, the incident can be deactivated by the incident manager.

Next step: Document losses