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Get help for ARIS Risk and Compliance

Prepare and register issues

You can generate an issue to identify and monitor a problem. As the issue creator, you edit the relevant fields in the Issue form, assign an issue owner for subsequent handling, and optionally assign an issue reviewer. The same user can be assigned as the issue owner and issue reviewer. Several issue owners and issue reviewers can be assigned to an issue.

The issue creator can edit or delete own issues until the Registered status is set. The issues are listed in My created issues. If the issue is in the Registered status, the issue creator has only read access to the issue, for example, for checking the status.

You can also create, resume, and review issues in ARIS.

Prerequisite

All users in ARIS who have any of the following license privileges can create issues: Risk and Compliance (Operate), Risk and Compliance (Contribute), ARIS Connect Viewer, or ARIS Connect Designer.

Procedure. Procedure

    Generate and edit an issue dependent on an object

    You can generate an issue to identify and monitor a problem. It is possible to assign several objects of different object types to an issue.

    1. Navigate to the object for which you want to generate an issue.

    2. Click Create issue Create issue. The form is displayed on a separate browser tab.

    3. Edit the optional fields. For example, describe the problem or assign documents with further information.

    4. Assign an issue owner and optionally an issue reviewer, then save your entries.

      1. In the Owner or Reviewer row, click Create assignment/Assign Assign. The list of assignable users opens.

      2. Click Create assignment/Assign Assign in the row of the relevant user. The list closes.

    5. Change the status to Registered. Alternatively, keep the In preparation status and finish the editing later.

    An issue is generated for the selected object and added to My created issues. As soon as the creation status Registered is saved, the issue owner receives a notification.

    Alternatively, you can mark objects as issue-relevant and then create issues from Home Home > My issue-relevant objects. To do so, select the objects in the list (Check box enabled) for which you want to generate an issue, then click Create issue Create issue.

    Generate and edit an issue independent of an object

    You can generate an object-independent issue. This means that the issue is not linked to a specific object and it is not related to any environment.

    1. Click Explorer Explorer.

    2. Click Issue Management > My created issues. The list is displayed.

    3. Click New Create. The form is displayed.

    4. Edit the form as described above for object-dependent issues.

    5. Click Save Save.

    An issue was generated. As soon as the creation status Registered is saved, the issue owner receives a notification.

    Next or alternative step: Resume issues as owner

    See also

    Example scenario for Issue Management