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Deactivate and reactivate issues

You can deactivate issues to remove them from the list of active issues, or you can reactivate issues to redisplay them in the list.

Prerequisite

  • You are responsible for the issue as an issue manager, or you are responsible for the issue as an issue owner, creator, and reviewer at the same time, or you are responsible as an issue creator with no issue owner and reviewer being assigned.

  • The issue status must be New, Under investigation, or On hold.

Procedure. Procedure

    Deactivate issues

    1. Click Explorer Explorer.

    2. Click Issue Management > Issues. The list is displayed.

    3. To deactivate the issue, click Deactivate/Delete object Deactivate at the end of the corresponding row. Alternatively, Check box enabled activate multiple issues and click Deactivate/Delete object Deactivate above the list.

    4. Click Yes to confirm the dialog when you are prompted.

    The issues are deactivated and removed from the list. The users responsible are notified automatically by e-mail.

    Reactivate issues

    1. Click Explorer Explorer.

    2. Click Issue Management > Issues. The list is displayed.

    3. Apply the filter that displays the deactivated objects. The deactivated issues are displayed.

    4. Click Reactivate Reactivate in the rows of the issues that you want to reactivate. Alternatively, Check box enabled activate multiple issues and click Reactivate Reactivate above the list.

    The issues are reactivated and set to their original status. The users responsible are notified automatically by e-mail.