Deactivate and reactivate incidents
You can deactivate incidents to remove them from the list of active incidents, or you can reactivate incidents to redisplay them in the list.
Prerequisite
You have the Incident manager role.
The incident is not assigned to a loss.
Deactivate incidents
Click
Explorer.Click Incident Management > Incidents. The list is displayed. The list is displayed.
To deactivate the incident, click
Deactivate at the end of the corresponding row. Alternatively,
activate multiple incidents and click
Deactivate above the list.Click Yes to confirm the dialog when you are prompted.
The incidents are deactivated and removed from the list.
Reactivate incidents
Click
Explorer. The list is displayed.Click Incident Management > Incidents. The list is displayed.
Apply the filter that displays the deactivated objects. The deactivated incidents are displayed.
Click
Reactivate in the rows of the incident that you want to reactivate. Alternatively,
activate multiple incidents and click
Reactivate above the list.
The incidents are reactivated. They are redisplayed in the list of active incidents and can be edited like other active incidents.