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Deactivate and reactivate incidents

You can deactivate incidents to remove them from the list of active incidents, or you can reactivate incidents to redisplay them in the list.

Prerequisite

  • You have the Incident manager role.

  • The incident is not assigned to a loss.

Procedure. Procedure

    Deactivate incidents

    1. Click Explorer Explorer.

    2. Click Incident Management > Incidents. The list is displayed. The list is displayed.

    3. To deactivate the incident, click Deactivate/Delete object Deactivate at the end of the corresponding row. Alternatively, Check box enabled activate multiple incidents and click Deactivate/Delete object Deactivate above the list.

    4. Click Yes to confirm the dialog when you are prompted.

    The incidents are deactivated and removed from the list.

    Reactivate incidents

    1. Click Explorer Explorer. The list is displayed.

    2. Click Incident Management > Incidents. The list is displayed.

    3. Apply the filter that displays the deactivated objects. The deactivated incidents are displayed.

    4. Click Reactivate Reactivate in the rows of the incident that you want to reactivate. Alternatively, Check box enabled activate multiple incidents and click Reactivate Reactivate above the list.

    The incidents are reactivated. They are redisplayed in the list of active incidents and can be edited like other active incidents.